“Delivering the keys to provide an unforgettable luxury experience”
Luxury Business Institute(LBI) is a unit of Luxury Business Group in client experience consulting and training for professionals working in the sectors of luxury retail, automobile, hospitality, beauty, and lifestyle brands.
LBI’s Luxury DNA, Asian markets knowledge, and experience as highly qualified trainers are significant assets for luxury brands and corporates aspiring to the highest level of client experience.
With over 15 years of training experience, LBI has developed tailor-made training programs for all levels and categories of stakeholders and team members, from juniors to C-suites, and continues to develop programs that lead the Korean luxury market.
LBI has conducted more than 9,800 training sessions of 60 training modules with more than 95 satisfied corporate clients and client renewals. Originated from the art and techniques of personal service, LBI solutions harness the fundamentals of your brand’s values and implement them to increase the talents and technics of our training beneficiaries.
The dedicated service scope of LBI includes Mystery Shopping, developing service concepts, designing customer experiences, and training for team members offline, online, or blended. All actions are driven in full consistency with your core strategy, implementing our unique 4D methodology.
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Since 2009, Our Clients Have Defined Us.
We are the partner of choice in the luxury market.