When nowadays, the use of technology has become of paramount importance for brands as well as for end consumers or guests, LBI vows to accelerate the digital transformation of luxury and premium brands while preserving the ultimate role of human interaction to build a culture of excellence.
On this principle, LBI chooses to articulate its consulting and training approach around an omni channel strategy by managing online and offline actions thus creating a holistic environment for the staff to implement and for the client or guest to experience.
To companies, LBI is a strategic partner in consulting & training. We assist brands and Corporates to overcome new challenges in the luxury industries. For all industries, we support our clients looking for the highest standards of service excellence & performance.
We provide the “know-how to” key players in order to help them create and implement a real service strategy with concrete operational training solutions; while working, at the same time, on enhancing the human dimension of service.
We support companies to select, hire, develop, and integrate new talents in their luxury or non luxury universe.
To individuals, LBI provides the knowledge & training for talents who wish to build their professional career in the luxury industry. LBI prepares & trains the young generation coming out of universities to board the luxury working sector.
I am always being asked: what is real ‘luxury’?
Expensive branded product does not fully represent ‘Luxury’.
Luxury is the unconditional customer satisfaction which is a blend of a ‘unique creation’ offering, made by a ‘unique artisan’, serviced in a ‘unique environment’ and through a ‘unique savoir-faire’.
Asian luxury market has evolved dramatically in recent decades. In this fast-growing phase, its development was heavily focused on quantitative growth and, consequently, the quality of service and emotional customer experience was not considered due to a shortfall of understanding of ‘luxury’.
From this promise, we founded the Luxury Business Institute to support locally luxury brands and professionals of the luxury industry.
From the experiences and expertise in the European luxury industry, Luxury Business Institute delivers foremost consulting and human resources solutions that best fit Asian luxury market specifications.
Founder and CEO